Terms, Privacy & Refund Policy

Terms & Conditions

Last updated: 8 August 2026

These terms govern your use of the aviramjeweller.com website and any online payments made through it, including the Digital Gold Savings Plan and Pre-book Grams facility (together, "the Service"), offered by Aviram Jeweller, with showrooms at Aul and Pattamundai, Kendrapara, Odisha.

1. Nature of the Digital Gold Service

Payments made through the "Buy Digital Gold Online" facility are an advance payment towards jewellery to be selected and collected in person at an Aviram Jeweller showroom. This is not a custodial digital gold or bullion storage product — we do not hold, insure, or deliver physical gold/silver bullion to you as a standalone asset. It is a savings-and-redemption arrangement redeemable only for jewellery from our in-store collection.

2. Rates & Calculations

Gram estimates shown at the time of payment are indicative, based on the rate published on our website that day. The gold/silver rate, purity, weight and making charges applicable to your final jewellery purchase are confirmed in-store at the time of redemption and may differ from the estimate shown online.

3. Eligibility & Accuracy of Information

You confirm that the name, phone number and email you provide are accurate and that you are authorised to make the payment using the payment method selected. We may contact you using these details to confirm or process your plan.

4. Payment Processing

Online payments are processed by our third-party payment gateway, Razorpay. Aviram Jeweller does not collect or store your card, UPI or banking credentials — these are handled entirely by Razorpay in accordance with applicable payment security standards.

5. Governing Law

These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Kendrapara, Odisha.

6. Changes

We may update these terms from time to time; the latest version will always be available on this page.

Privacy Policy

Last updated: 23 August 2026

We respect your privacy. This policy explains what information we collect through this website and our Aviram Jeweller mobile app, and how we use it.

1. Information We Collect

• Contact details you submit through enquiry forms or the Digital Gold checkout: name, phone number, email address, and preferred showroom.
• Payment-related references (order ID, payment ID) returned to us by Razorpay after a successful transaction. We do not receive or store your card number, CVV, UPI PIN, or netbanking credentials.
• If you use our mobile app: a device identifier and Android device ID (used only to recognise repeat visits from the same device, not to identify you personally unless you log in), device model, manufacturer, operating system version and RAM, and the app version installed.
• An approximate location (city/region/country) derived from your device's IP address when the app or website is open — this always happens automatically, with no prompt, as it does on any website. Separately, we may ask for your precise GPS location — for example to speed up entering a delivery address, or to understand roughly where our customers are visiting from. This is always opt-in: we show our own on-screen explanation first, and your device's own "Allow Location?" permission prompt only appears if you choose to continue from there. Declining never blocks any part of the site or app from working.
• Basic usage activity within the app — which screens are visited and when a session starts and ends — used to understand how the app is used and to diagnose issues.

2. How We Use Your Information

• To respond to your enquiries via WhatsApp, phone or email.
• To confirm and administer your Digital Gold Savings Plan or Pre-book Grams payment.
• To contact you about your order or plan status.
• To understand app usage, diagnose problems, and improve the app; and to determine whether your app version is up to date so we can prompt or require an update when needed.

We do not sell or rent your personal information to third parties. Information may be shared with our payment gateway (Razorpay) solely to process your payment, and with our IP-geolocation provider solely to resolve an approximate city/region from your device's IP address.

3. Data Storage

Enquiry, order and app analytics details are stored securely and are accessible only to authorised Aviram Jeweller staff.

4. Your Rights

You may request access to, correction of, or deletion of your personal information — including app device/analytics data — by contacting us at support@aviramjeweller.com.

Refund & Cancellation Policy

Last updated: 8 August 2026

1. Failed or Duplicate Payments

If an amount is debited from your account but the payment is not confirmed on our website, or if you are charged more than once for the same transaction due to a technical error, please contact us at support@aviramjeweller.com or on WhatsApp with your payment reference. Verified duplicate or failed-but-debited transactions are refunded to the original payment method, generally within 7–10 business days, subject to your bank's processing timelines.

2. Digital Gold Instalments

Instalments paid towards the Digital Gold Savings Plan are intended to be redeemed for jewellery at maturity and are generally non-refundable in cash once successfully processed. If you wish to close your plan early or need an exception, please contact your showroom directly — requests are reviewed on a case-by-case basis.

3. Pre-booked Grams

Amounts paid to pre-book grams at a given rate lock in that rate for redemption in-store. Cancellation requests made before redemption may be considered at the discretion of the showroom; any applicable adjustment will be based on the rate on the date of cancellation, not the original booking rate.

4. How to Request a Refund or Cancellation

Write to support@aviramjeweller.com or message us on WhatsApp with your name, payment reference/order ID, and reason for the request. Our team will respond within 2–3 business days.

This policy is provided as general guidance. For the exact terms applicable to your specific plan, please confirm with our showroom staff at the time of enrolment.